House rules, terms of payment, cancelation policy...

The house rules and security deposit we insist on are primarily intended for those who think that disturbing of other guests is acceptable and intentional destruction of inventory is included in the price of accommodation.

To prevent intentional destruction of inventory, security deposit per each apartment in Povlja is 150,00 €, refundable on departure in accordance with Povlja house rules.

Security deposit for our apartment in Makarska is 250,00 €, also refundable on departure in accordance with Makarska house rules as you can read hereafter.

Apartments Povlja

The house rules, Povlja

1) Check-in without personal documents and security deposit is not possible.

2) Accommodation is available from 15:00 on the arrival day until 09:00 on the departure day in order to prepare apartments for new guests arriving the same day after 15:00.

2a) If the guest does not leave the apartment until 09:00 on departure day, an extra day will be charged from security deposit.

3) Kids game which exceeds into destruction of furniture and equipment in the apartment, items and greenery on the terraces due to carelessness of their parents won’t be tolerated and will be charged from security deposit.

4) Bicycles, scooters, skateboards, rollerblades, as well as playing ball and similar games are not allowed in the yard.

5) Shouting, playing loud music and making noise between 14:00 - 16:00 and especially from 23:00 - 08:00 is strictly prohibited.

6) Smoking in the apartment is strictly prohibited as well. It is permitted only on the terraces.

7) Third parties who are not registered as guests of apartments Gracin are not allowed to stay, sleep or overnight stay in our apartments.

8) Don’t bring cats from the street, they will look for food and keep coming back, peeing and pooping in the yard.

9) If guests refuse to stop with above actions the host has the full right to refuse further providing of service without any obligation to return previously received payments including security deposit.

10) Keep protective sheets on the couches during entire stay.

11) Empty your kitchen waste bin every day and ventilate the apartment regularly (when the air conditioner is turned off).

12) Guests on departure are obligated to leave clean and tidy apartment without unpleasant odors described above, utensils and cutlery stored dry and clean. Otherwise, cleaning fee 50,00 €/apartment will be charged from security deposit.

Apartment Makarska

The house rules, Makarska

1) Check-in without personal documents and security deposit is not possible.

2) Accommodation is available from 15:00 on the arrival day until 09:00 on the departure day in order to prepare apartments for new guests arriving the same day after 15:00.

2a) If the guest does not leave the apartment until 09:00 on departure day, an extra day will be charged from security deposit.

3) Kids game which exceeds into destruction of furniture, items and equipment in the apartment due to carelessness of their parents won’t be tolerated and will be charged from security deposit.

4) Shouting, playing loud music and making noise between 14:00 - 16:00 and especially from 23:00 - 08:00 is strictly prohibited.

5) Smoking in the apartment is strictly prohibited as well. It is permitted only on the balcony.

6) Third parties who are not registered as guests of apartment Gracin are not allowed to stay, sleep or overnight stay in our apartment.

7) If guests refuse to stop with above actions the host has the full right to refuse further providing of service without any obligation to return previously received payments including security deposit.

8) Keep protective sheets on the couches during entire stay.

9) Empty your kitchen waste bin every day and ventilate the apartment regularly (when the air conditioner is turned off).

10) Guests on departure are obligated to leave clean and tidy apartment without unpleasant odors described above, utensils and cutlery stored dry and clean. Otherwise, cleaning fee 70,00 € will be charged from security deposit..

11) In order to prevent possible misunderstandings regarding the consumption of electricity and water, counters will be read of on arrival and departure day. If excessive consumption is found, the cost will be deducted from the security deposit on departure day.

Apartments Povlja and Makarska

Air conditioning

1) The use of a/c is included in the price and is not extra charged if temperature is set so that difference between inside and outside air does not exceed more than 10°C (outside 33°C / inside 23°C).

2) The use of a/c is not included in the price and will be additionally charged 10,00 €/day from security deposit if:

a) temperature difference between inside and outside air exceeds more than 10°C (air conditioner runs non-stop),

b) doors or windows (partially or fully open) to supply fresh air in the apartment (air conditioner runs non-stop),

c) guests are not in the apartment for longer period (beach, shopping, sightseeing, etc...).

Pets

1) Bringing pet without prior announcement is not allowed.

2) Owner of the pet guarantees that pet is trained well, will not disturbs other guests and won’t makes damage.

3) Basket or bed for pet is mandatory, pets are strictly forbidden to stay and sleep on the couches or in the beds.

4) Owner of the pet guarantees to won’t leave pet alone in the apartment at any time unattended.

5) Owner of pet is required to brings his own beddings, blankets and towels for pet.

Damage fee

If damage exceeds the amount of security deposit, the difference up to full amount will be charged additionally on the spot.

Terms of payment and cancelation policy

Terms of payment

1) Complete booked period stated in voucher must be paid in full amount. Subsequent requests for shortening duration of stay will not be considered in order to reduce the total price of stay. Guest can leave apartment earlier than scheduled without refunding amount for unused days of stay.

2) Four weeks before arrival at destination the host will remind a guest via e-mail that second portion of payment should be paid at least three weeks before arrival and to scanned proof of payment send us via e-mail as already mentioned on our web page Contact & booking, under section ’’Booking conditions’’, point nr.5

3) If guest refuses to pay a second portion of payment by the specified deadline in full amount stated in voucher and ignores host’s request for proof of payment, his reservation will be canceled and apartment will be offered for a new reservation without any obligation to return already received payment.

4) Payment of the reservation implies that the guest is familiar with house rules, agrees with terms of payment and cancelation policy.

Cancelation policy

1) In regular conditions the guest can cancel his reservation only once, no later than 28 days before planned arrival day. In that case, booking fee payment will not be refunded to guest but transferred for next year holiday in the same duration in available period chosen by the guest.

2) In case that situation due to COVID-19 is so bad that borders are closed and travel is not possible, guest can cancel his reservation anytime before arrival. Same as above, booking fee payment will not be refunded to guest but transferred for next year holiday in the same duration in available period chosen by the guest.

For accurate and verified information about COVID-19 visit Ministry of Interior of the Republic of Croatia website, please. All your questions sent via form at the bottom of the page you will receive an official response via email...