Publicly displayed house rules on our website are warranty that all our gests will have a peaceful and pleasant stay with us.

The house rules and security deposit we insist on are primarily intended for those who think that disturbing of other guests is acceptable and intentional destruction of inventory is included in the price of accommodation.

Security deposit is 150,00 €/apartment in Povlja and 250,00 €/apartment in Makarska, refundable on departure in accordance with house rules, hereafter.

The house rules, Povlja

1) Check-in without personal documents and security deposit is not possible.

2) Accommodation is available from 15:00 on the arrival day until 09:00 on the departure day in order to prepare apartments for new guests arriving the same day after 15:00.

2a) Earlier check-in is possible if there's at least one day off between guests shift at half day price by prior arrangement only.

2b) If the guest does not leave the apartment until 09:00 on departure day, an extra day will be charged from security deposit.

3) Kids game which exceeds into destruction of furniture and equipment in the apartment, items and greenery on the terraces due to carelessness of their parents won’t be tolerated and will be charged from security deposit.

4) Bicycles, scooters, skateboards, rollerblades, as well as playing ball and similar games are not allowed in the yard.

5) Shouting, playing loud music and making noise between 14:00 - 16:00 and especially from 23:00 - 08:00 is strictly prohibited.

6) Smoking in the apartment is strictly prohibited. It is permitted only on the terraces.

6a) Portable barbecues and grilling on the terraces are strictly prohibited as well.

7) Third parties who are not registered as guests of apartments Gracin are not allowed to stay, sleep or overnight stay in our apartments.

8) Don’t bring cats from the street, they will look for food and keep coming back, peeing and pooping in the yard.

9) If guests refuse to stop with above actions the host has the full right to refuse further providing of service without any obligation to return previously received payments including security deposit.

10) Keep protective sheets on the couches during entire stay, please.

11) Empty your kitchen waste bin every day and ventilate the apartment regularly (when the air conditioner is turned off).

12) Guests on departure are obligated to leave clean and tidy apartment, utensils and cutlery stored dry and clean. Otherwise, cleaning fee 50,00 €/apartment will be charged from security deposit.

The house rules, Makarska

1) Check-in without personal documents and security deposit is not possible.

2) Accommodation is available from 15:00 on the arrival day until 09:00 on the departure day in order to prepare apartments for new guests arriving the same day after 15:00.

2a) Earlier check-in is possible if there's at least one day off between guests shift at half day price by prior arrangement only.

2b) If the guest does not leave the apartment until 09:00 on departure day, an extra day will be charged from security deposit.

3) Kids game which exceeds into destruction of furniture, items and equipment in the apartment due to carelessness of their parents won’t be tolerated and will be charged from security deposit.

4) Shouting, playing loud music and making noise between 14:00 - 16:00 and especially from 23:00 - 08:00 is strictly prohibited.

5) Smoking in the apartment is strictly prohibited. It is permitted only on the balcony.

5a) Portable barbecue and grilling on the balcony is strictly prohibited as well.

6) Third parties who are not registered as guests of apartment Gracin are not allowed to stay, sleep or overnight stay in our apartment.

7) If guests refuse to stop with above actions the host has the full right to refuse further providing of service without any obligation to return previously received payments including security deposit.

8) Keep protective sheets on the couches during entire stay, please.

9) Empty your kitchen waste bin every day and ventilate the apartment regularly (when the air conditioner is turned off).

10) Guests on departure are obligated to leave clean and tidy apartment, utensils and cutlery stored dry and clean. Otherwise, cleaning fee 70,00 € will be charged from security deposit..

11) In order to prevent possible misunderstandings regarding the consumption of electricity and water, counters will be read of on the arrival and departure day. If excessive consumption is found, the cost will be deducted from the security deposit on departure day as described hereafter.

Air conditioning

1) The use of air conditioner is included in the price and it's not charged extra if electricity is used rationaly as described hereafter.

a) The air conditioner is set so that the difference between indoor and outdoor air does not exceed 10°C. For example, if the outside temperature is 33°C, the air conditioner is set to at least 23°C.

b) The doors and windows are closed while the air conditioner is running. 

c) Guests turn off the air conditioner before going on excursion, shopping, on the beach, outside for dinner, etc.

2) The use of air conditioner is not included in the price and will be additionally charged 10,00 €/day from security deposit if electricity is used irationaly as described hereafter.

a) The air conditioner is set so that the difference between indoor and outdoor air exceeds 10°C, air conditioner works non-stop.

b) The doors or windows are open, air conditioner works non-stop.

c) Guests don't switch off the air conditioner even if they go on excursion, shopping, on the beach, outside for dinner, etc.

Excessive water consumption

Excessive water consumption means endless showering, cooling bottles of drinks and fruits with running water in the sink before consumption.

1) Bringing pet without prior announcement is not allowed.

2) Owner of the pet guarantees that pet is trained well, will not disturbs other guests and won’t makes damage.

3) Basket or bed for pet is mandatory.

4) Pets are strictly forbidden to stay and sleep on the couches or in the beds.

5) Owner of the pet guarantees to won’t leave pet alone in the apartment at any time unattended.

6) Owner of pet is required to brings his own beddings, blankets and towels.

If damage exceeds the amount of security deposit, the difference up to full amount will be charged additionally on the spot.

Terms of payment

1) Complete booked period stated in voucher must be paid in full amount. Subsequent requests for shortening duration of stay will not be considered in order to reduce the total price of stay. Guest can leave apartment earlier than scheduled without refunding amount for unused days of stay.

2) Four weeks before arrival at destination the host will remind a guest via e-mail that second portion of payment should be paid at least three weeks before arrival and to scanned proof of payment send us via e-mail as already mentioned on our web page Contact & booking, under section ’’Booking conditions’’, point nr.5

3) If guest refuses to pay a second portion of payment by the specified deadline in full amount stated in voucher and ignores host’s request for proof of payment, his reservation will be canceled and apartment will be offered for a new reservation without any obligation to return already received payment.

4) Payment of the reservation implies that the guest is familiar with house rules, agrees with terms of payment and cancelation policy.

Cancelation policy

1) In regular conditions the guest can cancel his reservation only once, no later than 28 days before planned arrival day. In that case, booking fee payment will not be refunded to guest but transferred for next year holiday in the same duration in available period chosen by the guest.

2) In case that situation due to the war in Ukraine escalates or situation due to COVID-19 is so bad that borders are closed and travel is not possible, guest can cancel his reservation anytime before arrival. Same as above, booking fee payment will not be refunded to guest but transferred for next year holiday in the same duration in available period chosen by the guest.

For accurate and verified information about COVID-19 visit Ministry of Interior of the Republic of Croatia website, please. All your questions sent via form at the bottom of the page you will receive an official response via email...

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